Answers to common questions about private transfers, airport pickups and shore excursions from Civitavecchia Port.
Where will the driver meet us at Civitavecchia Port?
Our drivers are authorized to enter Civitavecchia Port. For a cruise pickup, the driver meets you directly at your ship with a sign displaying the booking name. Your confirmation will include the agreed pickup time.
Can you take us directly to our cruise ship?
Yes. When your destination is Civitavecchia Port, we arrange drop-off directly at your cruise ship, subject to port security instructions on the day.
Are transfers and tours private?
Yes. The vehicle is reserved for your booking. You will not share it with passengers from other bookings.
How do I request a quote and book?
Use the website form, WhatsApp or email. Tell us your date, route, pickup time, passenger count and luggage. For cruise pickups, include the ship name. For airport services, include your flight number and arrival or departure time. We confirm availability and the quotation before you book.
How long does it take to reach Rome or Fiumicino Airport?
Allow approximately 75 to 90 minutes between Civitavecchia Port and central Rome, and 50 to 60 minutes between the port and Fiumicino Airport. Traffic and the exact address can affect journey times. We help you choose a pickup time based on your travel plans.
Where will the driver meet us at Fiumicino Airport?
Your booking confirmation will explain the meeting point for your arrival terminal. The driver will display a sign with the booking name. Please provide your flight number when requesting the transfer.
What if our flight or cruise schedule changes?
For pickups at Fiumicino Airport, we monitor your flight and include up to 60 minutes of free waiting time from the actual landing time. If you request further waiting and we can accommodate it, Executive Sedan waiting costs €30 per hour (€15 for each started 30-minute period); Premium Minivan waiting costs €40 per hour (€20 for each started 30-minute period). Minibus and bus waiting rates are quoted on request.
Please tell us promptly about any flight delay. If your flight is delayed by more than 2 hours compared with its scheduled arrival, we may reschedule your transfer with the first available vehicle to avoid disrupting other scheduled services. We will confirm the revised pickup arrangements with you. Flight delay before landing does not use up the 60 minutes of included waiting time after landing.
For changes to cruise times, contact us promptly so we can check the pickup arrangements.
Which vehicle should we book for our passengers and luggage?
Tell us the number of passengers, large suitcases and carry-on bags. We will recommend a vehicle with enough seats and luggage space. Larger groups or substantial luggage may require a larger vehicle or more than one vehicle.
Can you pick us up at a hotel or private address?
Yes. We arrange pickups and drop-offs at hotels and private addresses. Please provide the full address and hotel name, when applicable, so that we can confirm the meeting point.
How does payment work?
Pay in advance by secure payment link or bank transfer, by prior arrangement, or pay your driver on the day by card or cash in euros. Travel agencies and tour operators can arrange payment on behalf of their clients. Prices and payments are in euros (EUR). Your booking confirmation states the agreed payment arrangements.
What is your cancellation policy?
Cruise-Safe Cancellation Policy for transfers
We understand that cruise itineraries can change unexpectedly.
Missed Port Guarantee: If your cruise ship cannot dock at Civitavecchia Port because of bad weather, an itinerary change or technical issues, cancellation of your transfer is 100% free, including within 24 hours of pickup. Please notify us as soon as the cruise line issues the official announcement.
Standard transfer cancellations: For any other reason, you can cancel your transfer free of charge up to 24 hours before the agreed pickup time. For cancellations made less than 24 hours before pickup, the full transfer price is due.
Tours and shore excursions: Cancellation remains free up to 48 hours before the service; less than 48 hours before the service, the full booking amount is due. If your cruise ship does not dock at Civitavecchia, no charge applies.
Will a shore excursion return us to the ship on time?
We plan the excursion around your cruise schedule and agree the return time with you. Please provide the ship’s departure time and required boarding time. The itinerary may need to be adjusted for traffic or access restrictions.
Does a return transfer include a driver at our disposal?
A return transfer includes the agreed outward and return journeys. The driver does not stay with you during your time in the city unless you have booked a tour or a service with the driver at your disposal.
Are attraction tickets and a licensed guide included in a tour?
Check your individual tour quotation. Attraction tickets and a licensed guide are included only when explicitly stated. Please tell us which places you want to enter when requesting your tour.