YOUR PRIVATE TRANSFER
Journey details
Complete your journey details. If a price is available, continue to book with a card guarantee. Otherwise, send a quote request without a card.
Cancellation and waiting: transfers 24 hours · airport 60 min · port 30 min · hotel 20 min
Cancellation
For a confirmed service, cancellation is free with at least 24 hours’ notice before the agreed pickup; with less than 24 hours’ notice, 100% of the agreed fare is due. Cancel by email to info@taxicivitavecchia.com or WhatsApp at +39 320 347 2348: the time we receive your message applies (Italian local time). If your ship cannot dock at Civitavecchia due to bad weather, an itinerary change or technical issues, no charge applies; notify us as soon as the cruise line announces this.
Included waiting time
Airport: 60 minutes from the actual landing of the flight specified in your booking. Port / ship pickup: 30 minutes from the agreed pickup time. Hotels and other addresses: 20 minutes from the agreed pickup time. Waiting starts only once the driver is at the meeting point. If your ship is delayed, contact us to agree an updated pickup time: waiting starts from that time. An early arrival does not bring forward an agreed port or hotel pickup.
Additional waiting
Available only on request, subject to availability, after we tell you the price and agree the duration and cost with you. At airports: Executive Sedan €15 per started half-hour (€30/hour); Premium Minivan €20 per started half-hour (€40/hour). For minibuses, coaches, ports, hotels and other addresses, the price is agreed before extending the wait. No additional waiting fee without your agreement.
No-show
A no-show may be recorded only if the driver is at the agreed meeting point, the included waiting time (and any agreed extension) has elapsed, the passenger has not arrived, and attempts to contact the passenger by phone and/or WhatsApp have not resulted in an agreed pickup. 100% of the agreed fare is due, with no additional waiting penalty. The end of free waiting time does not automatically trigger a charge.
Flight delays
Delay before landing does not use up the included 60 minutes. Tell us about any flight changes. For delays of more than 2 hours beyond scheduled arrival, your service may be rescheduled with the first available vehicle: we will agree the revised pickup with you.
Tours and shore excursions: Free cancellation with at least 48 hours’ notice; with less than 48 hours, 100% of the agreed fare is due. If the ship cannot dock at Civitavecchia, no charge applies.
The card is a guarantee: no charge at booking. Any applicable fee or approved extra waiting is notified by email with the reason and amount before charging. Previously accepted bookings retain the conditions in their own confirmation.